If you change your mind about an item please contact us at [email protected] for return shipment details.
Returns must be received in original condition and in original packaging within 15 days from the delivery or pick-up date. Please ensure your order number is clearly marked on all boxes that are being returned. Items not received in original condition and in original packaging cannot be refunded. Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.
Refunds can only be issued via the method used on the original purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund. Return orders are subjected to 15% of the original purchased prices.
Standard Shipping and White Glove Delivery charges are not refundable. We do not accept any returns or exchanges on custom order furniture.
All items marked as “Final Sale” are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Gardenwy Limited Warranty. Strictly no exceptions will be made for Final Sale items.
*** Gardenwy 100-Day Trial Period Policy ***
At Gardenwy Furniture, we are committed to ensuring your complete satisfaction with our products. To provide you with confidence in your purchase, we offer a 100-day trial period for all eligible furniture items. Please review the following terms and conditions associated with this policy:
- Eligibility:
The 100-day trial period begins on the date your furniture is delivered.
- Return Process:
If you are not satisfied with your purchase within the 100-day trial period, you may initiate a return.
To be eligible for a return, items must be in “new” condition, free from damage, stains, or signs of use, and must include all original packaging materials and product literature.
Contact our customer service team at [email protected] to initiate the return process.
- Packaging Requirements:
Retaining the original packaging is mandatory for all returns.
A restocking fee of 30% will be applied.
- Fees and Costs:
A restocking fee of up to 30% of the purchase price will be deducted from your refund for all returned items.
Customers are responsible for all shipping costs, including the initial delivery and return shipping to our warehouse.
Shipping and delivery charges are non-refundable.
- Refund Process:
Once the returned item is received and inspected, refunds will be processed to the original form of payment within two weeks.
Refunds will reflect original discounts and promotions.
- Exclusions:
Custom and special-order items are not eligible for return under this policy.
Items marked “final sale” or “non-refundable” are sold “as is” and cannot be returned or exchanged.
- Additional Considerations:
We reserve the right to refuse returns or exchanges of items that are not in like-new condition due to misuse or damage caused by the customer.
For any questions or to initiate a return, please contact our customer service team at [email protected].
This policy is designed to align with industry standards, ensuring a fair and transparent process for our valued customers.
Please note that policies are subject to change. We recommend reviewing the most current version on our website or contacting our customer service team at [email protected] for the latest information.