At Gardenwy, we strive to deliver your purchase with excellent service and flexibility, every time.
Gardenwy’s Delivery Service is more than just the safe transportation of your purchase – it’s a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location, the carrier will plan for delivery to your home or business. Upon delivery, please be available to accept the shipment during a scheduled 4-hour window period. At times, your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you wait for a confirmation call from us before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only good faith estimates due to multiple variables during transit. Gardenwy.store is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we may not be able to ship to PO boxes.
Free Shipping
Free Shipping includes a delivery to the threshold, described as the “first dry area” such as a garage or lobby/service area of a high-rise building. Please note that stairs to the front door or first dry area are not included with this delivery service. Free Shipping is available for all delivery areas.
Standard Shipping
Standard Shipping includes a delivery to the threshold, described as the “first dry area” such as a garage, front porch, entrance area of a high-rise building. Please note that stairs to the front door or first dry area are not included with this delivery service. Standard shipments have an estimated 5-15 business days in transit.
USA Shipping
We offer cross-border shipping to NY, MI, IL, OH, PA, WI, MN, NJ, CA & TX! At Gardenwy, we use Less-than-Container Load (LCL) shipping to make sure your furniture arrives safely and efficiently, no matter the size of your order.
To make the process hassle-free, we cover the cost of customs duties. Once your shipment crosses the border, you’ll just need to provide us your information to complete the customs clearance process. We’ll guide you every step of the way to ensure a smooth delivery experience.
White Glove Shipping
White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs and room of choice. If you are considering a return please request to keep the packaging. Please note, this service does not include assembly. White Glove shipments have an estimated 4-10 business days in transit.
Customer Pick Up (Estimated 2-5 business days)
For customers located close to our warehouses we are pleased to offer free customer pick up! Our warehouse address is:
5146 Stevens Creek Blvd, San Jose, CA 95129, United States.
While the lead time is typically shorter for this option, please note that orders will not be ready for pick up within the same day and you will be notified directly as soon as your order has been prepared. Full warehouse address and contact information will be provided on your order invoice, with pick up available during weekdays only. Orders can only be held for pick up for 15 calendar days so please notify us if you require further time, storage fees may apply. If a third party will be collecting your order please notify us in advance and ensure that they bring photo ID or our warehouse team may deny pick up. We recommend bringing a larger vehicle and a friend to help carry the order, as our warehouse team will not be able to assist with loading. If you are considering a return please request to keep the original packaging.
Shipping Charges
All orders will be delivered with free shipping. Customers may also choose white glove delivery at no additional charge. Please note, deliveries to some remote areas may be subject to availability and scheduling restrictions. Our carriers will make every attempt possible to accommodate customer requests for delivery dates and times but reserve the right to refuse specific days of the week based on availability and routing. Shipping prices are calculated on website prices before discounts, coupon codes, and/or vouchers are applied.
| Country / Area | Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| All Delivery Areas | Free Shipping | 5-15 Business Days | Free |
| White Glove Delivery (Canada & USA) | White Glove | 4-10 Business Days | Free |
| Customer Pick Up | Pick Up | 2-5 Business Days | Free |
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back roads, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. It is the customer’s responsibility to keep track of the order from shipment to delivery.